Sun 19 Nov 2006
All manner of things, mainly PR
Posted by Dan Binns under Uncategorized
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Read this.
Since my last post I’ve finished The Colour of Magic and am now reading the next Discworld book, The Light Fantastic. These books, I must, add, are highly recommended. Even for those not usually predisposed to fantasy or science-fiction, the plain humanity and ridiculous humour are very accessible, and offset the way the reader is plunged headfirst into this unorthodox and extremely confusing world.
Due to personal reasons my blog posts may be infrequent for the time being (I know I’m not that frequent anyway, but you get my point), but I’ll try to post as often as I can.
My public relations exam is on Tuesday and I’m doing my best to study for it. What follows is a brief explanation of the course content, and, I hope, a chance for me to test my knowledge thus far, and identify areas that I need to work harder on.
In essence, public relations is all about creating and maintaining favourable relationships between organisations and their stakeholders, and monitoring the status and quality of these relationships. The various roles of PR are wide and varied, but can include promotion, publicity, propaganda, issues management, crisis prevention and management and many others.
Prominent Australian PR case studies in the past few years – and those that have featured most often in our lectures and tutorials – are the James Hardie asbestos case and the Mars product recall.
The roles of PR can be described in one of six ways – they can be pragmatic (useful, adding value, practical business), neutral (a phenomenon, trend or concept that needs to be studied), conservative (defending the interests of those who wield power), radical (the promotion of reform or drastic change), idealistic (serving the public, for public gain or benefit, for mutual understanding) and critical (part of a larger system, evaluated in regard to ethics).
The various stakeholders of an organisation are also called publics, and these are characterised by social features and cognitive features. Social features are the public’s role in society – e.g. shareholders own stock in the company, customers buy products. Cognitive features are a public’s attitudes, opinions, beliefs, values and thoughts.
As far as an organisation communicating with its publics, the communication and retention of messages is relatively easy. Acceptance, changes in or the formation of attitudes and changes in behaviour are harder to effect.
Until next time…